This is because of spam filters in most cases.

If you are using a third party spam filtering application like Spam Guard, you will not be able to receive the emails until you manually add the sender's email address and / or the domain name to your list of accepted email addresses.

If you are NOT using a Spam Guard program and do not receive the email, it is because spam filters are enabled on your email account internally. Many companies do this "behind the scenes" so you may not even be aware of the fact that some of your emails are being filtered or even deleted! Internet Service Providers (ISPs) boast that they can eliminate unwanted mail from your inbox. Unfortunately, they also eliminate much *wanted* messages as well.

You will need to adjust your spam filters so that you can receive the emails. Following are instructions for a few of the different mail service providers out there. If your company is not listed below, please contact your ISP directly or consult their help files for instructions on how to adjust the mail filters on your account.

We're sorry for the inconvenience.

Generally hotels tend to offer their rooms under four different categories:

• Standard
• Superior
• Deluxe
• Executive

The actual differences between rooms varies from one hotel to another, with Executive being the highest room standard.

• Single Room - A single room is designed to accommodate one person only. The room may contain one single bed or twin beds.
• Double Room - A double room is designed to accommodate two people only and usually contains one queen size or king size bed or if not available a twin bed.
• Twin Room - A twin room is designed to accommodate two people only and usually contains two single beds or if not available a king size bed.
• Family Rooms - The family room type is usually a Triple Room designed to accommodate three people only. The room will contain either one queen and one single bed or three single beds.

When posting your booking request, please indicate the number of travel companions. If travelling with children, please state how many and their age.

ABF stands for American Breakfast and CBF stands for Continental Breakfast.

This is a standard room, offered by the hotel and is often available by different room types (single/double/twin).

Generally check-in and check-out times vary according to hotel. In general they are:

• Check-in time : 14.00 PM
• Check-out time : before 12.00 PM

Hotels may allow for earlier check-in pending availability. But in general, it is advisable to check in at 14:00 PM at the earliest to avoid waiting for rooms to be available. You may also want to schedule your flight/trip schedules accordingly. Hotels are under NO obligation to allow for an early check-in.

Late check-out is again subject to availability and hotel policies vary. To be eligible for late check-out, it is best to ask the hotel upon check-in. Please note that hotels are under NO obligation to allow for late check-out.

We try our best to keep up-to-date with changes in our accommodation. However, due to the high number of hotel options in our database, It is difficult to monitor the quality for each hotel in 'real time'. Hotels do change management and consequently quality of service may change. If you feel that the hotel does provide you with inadequate services, please do let us know.

Room rates shown are based on a standard booking request (single, double or triple) and may be subject to change pending requirements, eligibility, seasons, special events and/or blackout dates.

• Single is for 1 person.
• Double/Twin is for 2 persons.
• Triple is for 3 persons or 2 adults and 2 children under 11 years old. (Please contact us if you have doubts)

Rates shown do not include specials arrangements or ad hoc price changes on the hotel's behalf. Rates may also have to be adjusted in case of transport requests. In such cases, we will submit an updated quote to you by email.

For hotel room bookings, hotels may apply rate restrictions for certain nationalities (European, Asia, Australian). Rates advertised by us are general market rates and may be subject to change during the booking process. We will inform you in detail on such rate changes prior to completion of your booking request and also provide you with alternative suggestions.

For selected destinations Handling Fees may apply. These fees are set by local hotel or wholesale room suppliers and are common for these destinations. Countries may include Polynesia, South Pacific Islands, Mauritius, Seychelles, Maldives, Fiji, UAE, Qatar and Oman. Handling Fees usually include assistance upon arrival. Prior to booking with us you will be informed about such fees.

Transport arrangements must be made for selected countries. Countries may include the Maldives, Fiji, Polynesia and the South Pacific Islands. Prior to booking with us we will inform you about transport requirements and fees.

Booking online with us could not be easier!  Select your desired hotel from our website, click on "check rate and make a booking". Here you can select how many rooms and dates of stay. You are then guided through the process of submitting your request. Once it has been submitted, we will immediately attend to your booking details.

Once your availability is confirmed, you will receive an email detaling payment deadline. Payment deadline is varioud depending on hotel destination. Fail to settle the payment within the deadline given will cause your reservation cancelled.

In the event that the hotel is not available we will suggest an alternative hotels to you.

Reservations are not available from the hotel directly. Rates advertised on this website are only available from us and its related online brands.

1. You receive the confirmation with a payment deadline.

2. You have settled the payment.

3. You receive hotel voucher.

Availability is usually advised to you within 2 hours. During high season/ conventions, it may take upto 24 hours.

Despite our comprehensive hotel room inventory, there may be times when your selected hotel is not available. This may be due to peak booking periods or specials events. In this case, we will notify you by e-mail and suggest an alternative hotel.

This must be the name of the person who will be travelling and using the service.

Yes. By the time you check in, the hotel has already been informed about your booking. You MUST present the voucher at the time of check-in.

Please contact us with your booking number ready and we will extend your stay.

Usually children under 12 years of age stay for free in their parents room using the existing bedding. The age requirement may differ pending on the specific hotels policy. Any child over the age of 12 is considered an adult by the hotel industry. Normal charges will apply both for the room and breakfast.

No. You can make a booking without giving us any credit card detail.

You'll have to make a payment only when availability is confirmed and within the given payment deadline.

Credit Card / Paypal: You can pay in THB / GBP / USD and other currencies using credit cards or paypal account.

Bank Transfer Payment: You can pay cash using bank transfer into Thai Bank in Thai Baht or into UK Bank in Pound Sterling.

There can be a number of reasons why your credit card has been declined. The most common problems are:

• the card expiry date precedes the reservation date.
• you have reached your credit limit.
• you may have provided us with wrong card details.
• use of your credit card is for domestic use only (or limited to certain countries).
• locked (shadowed amount) due to multiple pre-authorization/booking attempts.

You will have to pay only when availability is confirmed.  Tmahotels.com will send you an invoice detailing charges and payment deadline.

You will not have to pay for your hotel room upfront unless your accommodation is needed within the hotel deadline.

Credit Card / Paypal
Once room availability has been confirmed, an invoice will be sent to you along with payment deadline.

Payment is accepted in all currencies indicated in Paypal at the confirmed price without addiitonal fees from us.

Bank Transfer Payment
Book online on tmahotels.com and transfer the payment within the deadline after room availability is confirmed to your email. The bank transfer option is available only if there is at least 14 - 7 days before check-in date (pending on hotel destination). You can pay for your room reservation in Thai Baht and British Pound.

Bank Transfer in THB
Bank Name : Kasikorn Bank PLC.
Branch: Sub Branch, Central Lad Prao (2nd Floor)
Address: 1691/1, 2nd floor, Room No. 264, Phahonyothin Road, Lladyao, Jatujak, Bangkok 10900
Tel: 02-541-1543-5
SWIFT Code: KASITHBK
Account Name: TMA Travel Co., Ltd.
Saving Account No : 730-2-48725-6

Bank Transfer in GBP
THE BARCLAYS BANK A/C: 20-15-70 60548561

Rates advertised vary daily due to exchange rate fluctuations. i.e. due to the difference in exchange rates used from the day you booked to the day your card issuing company settles your payment Credit card entries may not accurately reflect the room rate shown as per currency selected.

We are committed to providing an efficient refund procedure. Refund will be made the same method you use initially to make your reservation.

Fees will not be refunded.